Users on Windows
Despite testing the new EN21, there may be teething issues with your hardware that we cannot solve. Please file the technical issue directly with Endnote Support and/or check Endnote Knowledge Base for possible solutions.
Users on MacOS
If you cannot see EN tab in your MSWord application after installation, please refer to this FAQ to troubleshoot.
Caveat: With the release of new MacBook on 3rd generation chips, plus the release of another new OS, there may be teething issues. I check the current discussion threads Endnote Knowledge Base and I encourage you to do the same.
EndNote is a software that:
Here are some useful videos and materials that you can look at if you have any further issues or questions about EndNote.