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Pro Bono: Employment & Compensation

Introduction

This page provides information on fair employment practices and guidance to those seeking recourse for employment-related issues, e.g. claims relating to salary, unfair dismissal and work injury.

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Acknowledgement: Special thanks to Charmaine Yap Yun Ning '18 (LL.B. (Hon.) NUS) her advice and assistance in this section.

Resources

A. Guidelines

Ministry of Manpower
Find information and guidelines on:

See also: List of Tripartite Guidelines and Advisories by MOM.

Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP)
Resources include Information and guidelines on:

B. Remedies

1. General

COVID-19 Legal Booklet for Migrant Workers
Guide covering some of the problems faced by migrant workers due to COVID-19 like salary, termination of employment and transfer issues. Published with the assistance of NUS Law students by the Centre of Pro Bono and Clinical Legal Education.

COVID-19: Legal Factsheet for Migrant Workers
Guide published in 5 languages. Created with the assistance of NUS Law students working under the NUS Centre for Pro Bono and Clinical Legal Education:

A Practitioner's Manual for Migrant Workers: Pursuing Civil Claims in Singapore and from Abroad (2016)
Manual published by Justice Without Borders (JWB) on how to help migrant workers who are victims of exploitation and human trafficking in Singapore to bring claims against their abusers. The full text is made available here for reference, with the permission of JWB. However, do consider a donation in support of JWB if you download the manual.

2. Salary and Wrongful Dismissal Claims

Managing Employment Disputes (Ministry of Manpower)
Information on the resolution of salary-related claims and employment disputes.

Know Your Options (Tripartite Alliance for Dispute Management)
The TADM is jointly set up by the Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF). It provides advisory and mediation services to help employees and employers manage employment disputes (including wrongful dismissal and salary claims) or self-employed persons manage payment-related disputes.

Overview of the Employment Claims Tribunal
The ECT provides employees and employers with a speedy and low-cost forum to resolve their salary-related disputes.However, to bring a claim before the ECT, parties must first register their claims at the Tripartite Alliance for Dispute Management for mediation. For more information on process and procedures, click on Filing a claim at the Employment Claims Tribunals (highlighted in red) in the left panel of the Overview page.

3. Work Injury Claims

Work Injury Compensation (Ministry of Manpower)
The Work Injury Compensation Act (WICA) lets employees make claims for work-related injuries or diseases, without having to take legal action. Website includes guidelines on eligibility of claims and how employees can make claims with the Ministry of Manpower (MOM) as well as an explanation of the differences between making a WICA claim and filing a civil suit under common law.

A. Self-help Options

1. Centre for Domestic Employees
Organisation provides advisory, mediation and counselling services to domestic employees on employment related matters.

Add: Free Legal Clinic - information currently not available. For other addresses, click here
Tel: 1800 2255 233 (1800 CALL CDE)
Form: Contact us

2. HealthServe
Work includes casework and legal support to migrant workers with work injury claims and legal, criminal or employment-related issues as well as a variety of social assistance programs to unemployed migrant workers.

Add: HealthServe Head Office, 1 Lorong 23 Geylang, #01-07 Building 4, Singapore 388352. For other addresses, click here.
Clinic Tel: +65 9487 1377 (head office)
Office Tel: +65 6743 9774 (head office)
Email: info@healthserve.org.sg

3. Humanitarian Organization for Migration Economics (HOME)
HOME provides assistance to migrant workers who suffer abuse and exploitation. Problems include wage theft, work injuries, poor living conditions, and physical, verbal and psychological abuse. HOME also assists and advocates on behalf of survivors of human trafficking and forced labour.

Add: Refer to addresses listed here
Tel: +65 6741 1725
Hotline (domestic workers): 1800 797 7977 / +65 6341 5525
Hotline (migrant workers): +65 6341 5535
Email: contact@home.org.sg​

4. Migrant Workers' Centre (MWC)
The MWC is a non-government organisation whose mission is to champion fair employment practices and the well-being of migrant workers in Singapore. Work includes providing migrant workers with interim shelter and food as well as providing advice and assistance to those seeking remedies against unfair employment practices.

Add: MWC Serangoon, 579 Serangoon Road, Singapore 218193
Tel: +65 6536 2692
Email: feedback@mwc.org.sg
Free Legal Clinic is open 12-2pm on the dates listed here

*5. Ministry of Manpower (MOM)
Ministry responsible for the formulation and implementation of labour policies relating to the workforce in Singapore.

Add: (i) MOM Services Centre, 1500 Bendemeer Road, Singapore 339946
         (ii) Employment Pass Services Centre, The Riverwalk, 20 Upper Circular Road, #04-01/02, Singapore 058416
Tel: +65 6438 5122 (More hotline numbers)
Forms (general): http://www.mom.gov.sg/contact-us
Form (injuries and health): WSH Incident Reporting

6. Transient Workers Count Too (TWC2)
TWC2 is a non-profit organisation and registered charity. The organisation promotes fair treatment for migrant workers. Workers requiring legal assistance may receive help at the Wednesday Clinic.

Add: 5001 Beach Road, #09-86 Golden Mile Complex, Singapore 199588
Tel: +65 6247 7001
Email: info@twc2.org.sg
Form: Reach out to us

7. Tripartite Alliance for Dispute Management (TADM)
TADM helps employees and employers manage employment disputes, or self-employed persons manage payment-related disputes through advisory and mediation services. Click here to find out more.

Add: MOM Services Centre, 1500 Bendemeer Road, Hall A Level 3, Singapore 339946 (services for work pass holders)
Forms: eServices

8. Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP)
The TAFEP promotes the adoption of fair, responsible and progressive employment practices among employers, employees and the general public.

Add: 80 Jurong East Street 21, #02-05 Devan Nair Institute for Employment and Employability, Singapore 609607
Tel: +65 6838 0969 (to speak to an officer about workplace discrimination or harassment)
Forms: Contact us

*main government body in charge of employment matters.

B. Legal Remedies

1. Salary Claims

a. Tripartite Alliance for Dispute Management (TADM)
TADM provides mediation services in the case of salary-related claims. To find out more, click here.

Add: MOM Services Centre, 1500 Bendemeer Road, Hall A Level 3, Singapore 339946 (services for work pass holders)
Forms: eServices

b. Employment Claims Tribunals
The ECT provides employees and employers with a speedy and low-cost forum to resolve their salary-related disputes.To bring a claim before the ECT, parties must first register their claims at the Tripartite Alliance for Dispute Management for mediation. For more information on process and procedures, click on Filing a claim at the Employment Claims Tribunals (highlighted in red) in the left panel of the Overview page.

Add: Central Registry, Level 2 State Courts Towers, 1 Havelock Square, 059724

2. Wrongful Dismissal Claims
a. Tripartite Alliance for Dispute Management (TADM)
TADM provides mediation services in the case of wrongful dismissal claims. To find out more, click here. More information is available on the MOM website.

Add: MOM Services Centre, 1500 Bendemeer Road, Hall A Level 3, Singapore 339946 (services for work pass holders)
Forms: eServices

b. Ministry of Manpower
A written appeal may be submitted to the the Ministry of Manpower if you feel that you have been wrongfully dismissed due to your age or have been denied re-employment. Refer to the Tripartite Guidelines on Wrongful Dismissal for more information on what is a wrongful dismissal.

Add: Labour Relations and Workplaces Division, MOM Services Centre, 1500 Bendemeer Road, Singapore 339946
email: mom_lrwd@mom.gov.sg
Form: Appeal against wrongful dismissal

c. Employment Claims Tribunals
The ECT provides employees and employers with a speedy and low-cost forum to resolve their employment disputes.To bring a claim before the ECT, parties must first register their claims at the Tripartite Alliance for Dispute Management for mediation. For more information on process and procedures, click on Filing a claim at the Employment Claims Tribunals (highlighted in red) in the left panel of the Overview page.

Add: Central Registry, Level 2 State Courts Towers, 1 Havelock Square, 059724

3. Work Injury Claims

Ministry of Manpower
Add: MOM Services Centre, 1500 Bendemeer Road, Singapore 339946

Injured employees may seek assistance from the Ministry of Manpower in the following ways:

A. General
Forms (Ministry of Manpower)
Various forms on the MOM website including:

  • Feedback on Unacceptable Housing Conditions
  • Feedback on Well-being of Foreign Domestic Worker
  • NCPG Casino Self-Exclusion Application
  • Security Bond Form for Foreign Workers (Domestic and Non-Domestic).

B. Health, Safety and Injuries

1. SnapSAFE
Free mobile application from MOM that lets you snap and send a photo of unsafe acts. You may report a workplace safety and health issue whenever you see one.

2. Work Injury Compensation eServices and Forms
Injured employees may submit work injury compensation claims (WicSubmit) to the Work Injury Compensation Department (MOM), check the status of claims and make enquiries on work injury compensation.

3. WSH Incident Reporting
Employers or occupiers can submit a work-related incident report. Injured employees or their dependents can notify MOM of work-related accidents or occupational disease. An injured employee or injured employee’s next-of-kin doesn’t need a SingPass to submit a claim - click here to submit incident report.

C. Wrongful Dismissal and Salary Claims
eServices (Tripartite Alliance for Dispute Management)
Use these eServices to file a claim for mediation for employment-related claims.at the TADM.

A. Textbooks

B. Manuals
Labour Protection for the Vulnerable: an Evaluation of the Salary and Injury Claims System for Migrant Workers in Singapore

Authors: Tamera Fillinger, Nicholas Harrigan, Stephanie Chok, Amirah Amirrudin, Patricia Meyer, Meera Rajah and Debbie Fordyce
Published by TWC2
June 2017

A Practitioner's Manual for Migrant Workers: Pursuing Civil Claims in Singapore and from Abroad
Authors and editors: Douglas Maclean, Charmaine Yap, Misa Mitsugi, Sanjana Jayaraman, Stephanie Teh, Sheila Hayre
Published by Justice Without Borders, in partnership with the NUS Faculty of Law, Pro Bono Group
May 2016 (2nd ed)
(The full text is made available here for reference, with the permission of JWB. Please consider a donation in support of JWB if you download the manual)

Resource Librarian

Lee Su-Lin's picture
Lee Su-Lin
Contact:
C J Koh Law Library
469D Bukit Timah Road, Singapore 259773
+65 6516 2042
Website
Subjects:Law