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Pro Bono: Small Claims

Small Claims: Introduction

When one has a dispute involving small claims, he or she may choose to just lodge a complaint with CASE, seek mediation at the Singapore Mediation Centre or file a claim at the Small Claims Tribunals.

Click on the tabs below to find out more about the various options available and to determine the suitability of your dispute for mediation or claim at the Tribunals.

Resources

A. Matters Handled by CASE 
The Consumers Association of Singapore (CASE) handles consumer-to-business disputes and tourist-to-business disputes.

For more information, click here.

B. Lodging a Complaint
A consumer can choose to file a case or be on the assisted case scheme:
1) File a case 
If the consumer is not a member of CASE, he or she has to first register to be a member. CASE will then correspond with the retailer to work towards an amicable resolution. Should the matter reach a stalemate, the customer relations officer will then advise on options, such as mediation or seeking recourse at the Small Claims Tribunals.

2) Assisted case 
The consumer does not have to register as a member of CASE. CASE will help draft a letter to the retailer to communicate the consumer's concerns and ideal outcome but the consumer will have to deliver the letter personally to the company. In this instance, CASE will not follow up on the dispute on behalf of the consumer.

For more information, click here.

To lodge a complaint online, click here.

C. CASE Mediation Procedure
CASE will invite both parties for mediation 

  • upon the case reaching a deadlock or 
  • when both parties are agreeable to come forward for mediation.

For more information, click here.

D. Contact
Website: https://www.case.org.sg/contactus.aspx
Add: Consumer Relations Department, 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building, Singapore 279621 
Hotline: + 65 6100 0315
Email: sayit@case.org.sg (note: for feedback only; no replies will be given)
Form: Online complaint

A. Cases Handled by the Singapore Mediation Centre
The Small Case Commercial Mediation Scheme (SCCMS) provides mediation services to help parties work out commercial conflicts where the sum of the claim is $60,000 or less.

Cases handled by the Singapore Mediation Centre include those relating to tenancies, car repairs, unpaid salaries and renovations.

B. Procedures and Processes
Click on the following links for information about:

1) Mediation Procedure

2) Request for Mediation Application Form

3) Fee Schedule.

C. Contact
Website: http://www.mediation.com.sg/contact-us/
Add: 1 Supreme Court Lane, Level 4, Singapore 178879
Email: enquiries@mediation.com.sg
Tel: +65 6332 4366
Form: Documents and Forms

A. ​Cases Handled by the Small Claims Tribunals
The Small Claims Tribunals are part of the State Courts of Singapore. They provide a quick and inexpensive forum for the resolution of small claims between consumers and suppliers. Briefly, their jurisdiction is as follows:

1) Monetary limit - claims not exceeding $10,000; limit can be raised to $20,000 if both parties agree to it and file a Memorandum of Consent online.

2) Time limit - all claims must be filed within 1 year from the date on which the cause of action accrued.

3) Types of disputes:

  • Contract for the sale of goods, including claims arising from a contract in which goods are sold and bought in exchange for money
  • Contract for the provision of services, including claims arising from written or oral agreements for the provision of services involving skill and/or labour in exchange for money
  • Tort for damage caused to property, including claims for losses or expenses incurred by owners of property as a result of careless, reckless or improper acts by others
  • Refund of motor vehicle deposits under the Consumer Fair Trading (Motor Vehicle Dealer Deposits) Regulations 2009
  • Contract relating to a lease of residential premises not exceeding 2 years.

For more information, click here.

B. Procedures and Processes
Click on the following links for information about:

1) The Small Claims Tribunals
Click on "Filing a claim at the Small Claims Tribunals" in the left column and select relevant tab from the drop down menu.

2) What to do before filing a claim
Ensure that the respondent is not bankrupt or insolvent, and that your claim is within the jurisdiction of the Tribunals.

3) Community Justice Tribunals System (CJTS)
To submit claims/counterclaims online, click here​.

4) Orders of the Small Claims Tribunals
An order by the Referee is binding on the parties and enforceable as an order of the Magistrate’s Court.

C. Contact
Website: https://www.statecourts.gov.sg/cws/Pages/Location-and-Operating-Hours.aspx
Add: 1 Havelock Square, State Courts Building, Singapore 059724
Forms: Forms & brochures

Resource Librarian

Lee Su-Lin's picture
Lee Su-Lin
Contact:
C J Koh Law Library
469D Bukit Timah Road, Singapore 259773
+65 6516 2042
Website
Subjects:Law